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Interfacing with Help Desk software |
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Self Help - ease the burden for the customer help desk and for your service entry
Many of your larger clients may have implemented a help desk solution to reduce the support burden on their IT staff. Take advantage of that and extend that efficiency into your environment.
By enabling end users to place service calls from within their help desk application, you eliminate the need for them to contact their support staff and yours. Additionally, the feedback from your OMD system flows right back to their help desk application, so they and their managers know what is happening.
Our interface creates a communication channel between your client's help desk software and your OMD service center.
After configuration, your client's users can create and track their service calls within the comfort of their help desk software.
Works with HEAT, TrackIT, and other help desk applications.
The App will:
- accepts incoming requests from the help desk software
- creates the OMD service call based on the information received
- notifies the help desk software that a ticket was created, including the ticket # and assigned rep
- processes updates and cancellations form the help desk application
- provides status updates back to the help desk application
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